We carefully package each order to survive harsh shipping conditions. If you are ordering a gift and want a custom hand written note, it will be included in your package.
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Frequently Asked Questions
This is the right place to solve any doubts about our jewelry
How is my order packaged?
How can I make returns or exchanges?
Full refunds are given if the product arrives damaged as long as a return request is communicated in under 15 days of receiving the order. Free exchanges are given as long as a return request is communicated in under 30 days of receiving the order.
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Do you offer a warranty on the jewelry I purchase from Liveberyl?
Yes If your item arrives damaged in anyway whatsoever, we will provide a 100% REFUND! If your item is damaged please email us at support@liveberyl.com
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Can I return an item that was given to me as a gift?
Pendants take 10-15 days to customize.
Domestic U.S orders on average take 15 days to deliver, but due to COVID-19 these times are delayed.
International orders take 25 days on average but COVID-19 has also affected these times.
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What material are the pendants made of?
Our pendants are made from copper alloy, and the stone inside which carries your custom image is made of zircon.
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Contact: Support@LiveBeryl.com
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